Shipping Policy
At John Wah, we aim to deliver your order quickly, securely, and reliably.
Shipping Method
All orders are shipped using Royal Mail or Evri Standard Delivery within the United Kingdom.
Processing Time
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Orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays).
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Once dispatched, you will receive a confirmation email.
Delivery Time
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Royal Mail Standard Delivery: Estimated 2–4 working days from dispatch.
- Evri Standard Delivery: Estimated 2–4 working days from dispatch
Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Order Tracking
Royal Mail Standard Delivery may not always include full tracking. Where tracking is available, details will be provided in your dispatch confirmation email.
Delivery Issues
If your order has not arrived within 7 working days of dispatch, please contact us and we’ll be happy to assist.
John Wah is not responsible for delays caused by Royal Mail, incorrect delivery information provided at checkout, or missed deliveries.
Address Accuracy
Please ensure your delivery address is correct at the time of ordering. We cannot be held responsible for orders delivered to incorrect or incomplete addresses.
Contact Us
For any shipping-related enquiries, please contact:
info@johnwah.co.uk